Privacy Policy

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Trust

OnPlan Health Privacy and Security Policy

Version 1.0
Effective Date: November 15, 2014

OnPlan Health is a service provider to hospitals and healthcare professionals (“Provider”). OnPlan Health allows patients to manage payment plans, and personal account information.

OnPlan Health is committed to maintaining the confidentiality, integrity, and security of any and all personal information. This Privacy and Security Policy (the “Policy”) explains how OnPlan Health uses that information in connection with OnPlan Health services through our site. “Personally Identifiable Information” for purposes of this Policy means information provided to us that identifies you, such as your name, address, phone number, email address, any account information or other information you store.

OnPlan Health privacy standards are designed to guard against identity theft, to protect sensitive data, and provide security for your Personally Identifiable Information. OnPlan Health regularly re-evaluates privacy and security policies and adapts them as necessary to deal with new challenges.

Your Private Information is not for sale
OnPlan Health will not sell or rent your Personally Identifiable Information to anyone, for any reason, at any time. OnPlan Health uses your Personally Identifiable Information as follows:

  • to analyze usage and improve our service;
  • to deliver to you any notices, alerts and communications relevant to your use of OnPlan Health;
  • troubleshooting problems, detecting and protection against error, fraud or other criminal activity;
  • to third-party contractors that provide services to OnPlan Health and are bound by privacy restrictions at least as protective as this Policy (e.g. auditors, technical consultants);
  • as otherwise set forth in this Policy.

What information OnPlan Health collects and stores for you
OnPlan Health may require direct authentication to our site or via a connection through your Provider. Either registration process may require OnPlan Health to ask for an email address, password, shared secret, date of birth, and other information necessary to identify you. Our primary goal in collecting information from you is to provide an enjoyable and customized experience while using our site.

Typically no OnPlan Health employee will ever access your Personally Identifiable Information. In certain rare circumstances, if security, fraud, or other problems are identified or are suspected involving your account, a OnPlan Health employee may need to access some portion of your Personally Identifiable Information to eliminate such problems. Any such access is always logged and monitored and is only conducted to the extent necessary to address the problem. Any employees that conduct such activity have been selected in accordance with OnPlan Health security policies and practices and are bound by confidentiality obligations. They are subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. In those circumstances, OnPlan Health may share Personally Identifiable Information with the applicable Provider as necessary to fix the security, fraud, or other problems.

Technologies used to optimize your experience
Demographic data also may be collected at our site through the use of third-party tools. We may review the actions of the visitors of our site on an aggregate basis to determine customers’ preferences. We also may conduct research on our customers’ demographics, and interests based on the information collected in connection with use of our Website. We may use this data to tailor the customer’s experience at our site, to statistically analyze site usage, to improve our product, service offerings, and to customize the content, layout, and/or services provided on our site.

Security
In order to most efficiently serve you, payment services utilizing credit card or ACH transactions may be handled by established third-party banking, processing agents and distribution institutions. They may receive the information needed to verify and authorize your credit card or other payment information.

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use your Personally Identifiable Information. The Website has industry-standard security measures in place to protect the loss, misuse, and alteration of the information under our control, and we make good faith efforts to store your Personally Identifiable Information in a secure operating environment. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. If we provide you with a user name and password to access portions of the Website, we disclaim any responsibility for a breach of privacy as a result of your willingly or inadvertently disclosing your user name and password to others.

Disclosure of information when required by law
Notwithstanding anything to the contrary in this Policy, OnPlan Health reserves the right (and you hereby authorize OnPlan Health) to share and disclose your Private Information when OnPlan Health determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:

  • to enforce OnPlan Health’s rights against you or in connection with a breach by you of this Policy or OnPlan Health’s Terms of Use;
  • to prevent prohibited or illegal activities; or
  • When required by any applicable law, rule regulation, court order, warrant, subpoena or other legal process.

In such an event, if permitted by law, OnPlan Health will make reasonable efforts to notify you and give you the opportunity to seek a protective order.

OnPlan Health posts updates to this policy from time to time
OnPlan Health reserves the right to modify this policy at any time, so please review it frequently. If OnPlan Health makes material changes to this policy, OnPlan Health will notify you here, by email, by means of a notice to the OnPlan Health home page We encourage you to periodically review this page for the latest information on our privacy practices. The date last revised appears at the top of the policy.

Acceptance of Terms
By using our Website, you consent to our collection and use of this information in accordance with the terms set forth in this Policy.

Contact OnPlan Health if you have questions or concerns
If you have questions, comments, concerns or feedback regarding this policy or any other privacy or security concern, send a e-mail to security@onplanhealth.com.