OnPlan Health

Tailoring the financial

experience for

patients and providers

A smarter way to manage out-of-pocket costs

SEGMENT

Know your patients' ability to pay and drive interactions

ENGAGE

Tailor payment offers and simplify ongoing engagement

GET PAID

Reduce cycle times and placements to collections

GAIN INSIGHT

Measure performance and ongoing trends

The patient population is changing. High deductible health plans and rising out-of-pocket costs have created the need for a whole new approach to engaging patients.

making payment on mobile phone in coffee shop

Tailored Financial Experience

The new patient financial experience is more than helping patients understand what they owe; it’s meeting patients on mutual terms to settle their balances quickly and efficiently. OnPlan bridges the gap between point-of-service collections and patient financing by segmenting accounts up front to provide an end-to-end, tailored financial experience. With rising deductibles, the patient is the new payer. OnPlan is your self-pay hub for collecting balances from patients who can pay in full, activating payment plans for patients who can’t, and distributing accounts to other channels for patients who can’t meet your terms.

Automated Payment Support

The backbone of OnPlan Health is its simple, automated way to settle balances for patients with high out-of-pocket. Close to 50% of patients need support in paying their bill. By analyzing past payment history and financial data, OnPlan identifies patients who are likely to have difficulty paying their balance in full and proactively engages and activates them on a customized, pre-approved payment plan. Our proprietary segmenting engine serves as a hub, empowering providers to offer each patient a payment option specifically tailored to their ability to pay and automatically combines new balances into existing plans.

credit card security

Unparalleled Payment Security and Compliance

Higher deductibles and out-of-pocket expenses mean more credit card transactions—which means greater risk of breach and the potential for higher PCI compliance costs. With OnPlan’s PCI-validated point-to-point encryption (P2PE), cardholder data is encrypted throughout every transaction, starting from the point of capture, minimizing the risk of data loss due to a network compromise. Providers that use a PCI-validated solution also qualify for the simplest and least costly annual audit. In addition, OnPlan’s universal tokenization provides multiple layers of protection against fraud from external hackers and allows you to offer your patients the convenience of providing credit card information only once.

The Proof Is In The Performance

“OnPlan has helped us improve our patient payments by 10 percent in the first eight months. By offering our patients convenient payment options upfront, we’ve not only lowered our average term length by 28 percent, but we’ve also increased our pay-in-fulls. OnPlan’s clear and timely communication of payment options really works for our patients and staff.”

Director of Patient Accounts
Rush-Copley Medical Center
“With OnPlan, more than 65 percent of our payment plans are self-activated by patients. By automatically offering tailored payment plan terms, patients don’t have to call and ask for a plan, which can be uncomfortable and time-consuming for them. This helps make our call center more efficient, while also giving our patients the convenience to roll multiple account balances into their current payment plan.”

Corporate Director of Revenue Cycle
Munson Healthcare

The Facts

  • As reported by the NY Times, many people are still on the hook for deductibles that can top $5,000 for individuals and $10,000 for families.

  • The American Journal of Medicine reports that 60 percent of U.S. bankruptcies are due to medical bills.

  • The 2014 AHA Environmental Scan states that “the typical health plan deductible now exceeds the typical family’s available savings.”

Ready to get started? Let’s talk…

Contact us to learn more about OnPlan’s custom payment solutions for healthcare providers.

  • Phone: 224-544-5587
  • Email: info@onplanhealth.com
  • Address
    • 2801 Lakeside Drive
      Suite 200
      Bannockburn, IL 60015